WHEN WILL YOU SHIP MY ITEMS?
99% of orders leave the warehouse within 3-5 days of payment.
WHEN WILL I RECEIVE MY ITEM(S)?
Shipping time depends on your location as well as the item you ordered.
Deliveries to the US typically take 10-15 business days.
Deliveries to all other countries typically take 15-35 business days.
WHERE ARE MY ITEMS COMING FROM?
Our warehouses are located in both the US and China.
We work only with the best and most experienced suppliers.
I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
Often, when you order multiple items different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you
HOW SECURE IS MY PERSONAL INFORMATION?
My Shop Therapy adheres to the highest industry standards to protect your personal information.
Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?
Kindly check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team and they will be able to assist you further.
IF THERE'S A PROBLEM, CAN I HAVE A REFUND?
If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. All you will have to do is to ship us back the product on your own expenses.
Please don't hesitate to reach us should you have any additional questions or concerns. We can be reached during normal business hours and respond within 24 hours: firstname.lastname@example.org